Plumbing services by Al Gordon Plumbing & Heating, L.C. in Waterloo, Iowa

I would give them 0 stars if it would let me. I called and left 4 messages over a two day span and no one returned my calls. A poor way to conduct a business.

The service here was not good, after two days of setting up an appointment we never received any service after waiting and wasting our precious time. We had to call to see if the plumber was coming or not. Bad customer service! My husband and I found another plumber to do the job which we were happy with.

Will not recommend this business! They underbid competition for business in our new neighborhood, addition in town. They did by installing the cheapest , poorest quality , undersized air conditioners, heating equipment in all the new homes in sands addition in janesville ia. After 7 yrs our A Coil in our air conditioner ruptured, leaking, freon. Gordons wud not warranty it, said it was past warranty, wow 7yrs our air condioner was junk already. Had different heating air conditioner company install a new air conditioner unit. He installed a bigger more efficient unit. He wanted know who installed original unit, because he said he would never install such a small inefficient unit in a new home. He even repaced all the wires for the a.c. unit because he said they were under sized, they were 16 guage wires to an a.c. unit. Shud have been 10 guage. We complained to AL Gordon from day 1 when we bought this new home from jim sands construction, letting him know the a.c. unit runs all the time when hot outside, barely able keep house at constant temp., sometimes temp. Would increase in r house. Al Gordon came to r house checked unit and stuff out himself and said it is fine, and i quote him " it is better for the a.c. unit to run all the time, then to have itself shut off now and then" I did not like his answer and even asked him, well does your a.c. unit in your house run all day long without shutting off? He wud not answer. Our new a.c. is guaranteed by our new installer for over 10 yrs plus, and is guaranteed to lower our a.c. electric bill considerably. Nieghbors in our nieghborhood have been complaining bout same problems with their a.c. units and gordons will not warranty their work and equipment. Do Not Have Do Any Buisiness with this guy!!! Give him a minus rating!!!!