Plumbing services by Menards in Marshalltown, Iowa

First & last time I order online & picked up in store. They charge a 1.50 processing fee per item! I did not know this until a receipt was e-mailed to me. I picked up the items in store. Some of the items they ran out of stock. Menards still charges the processing fee despite, employees not actually picking the items!!! They refuse to refund the processing fee! Customer Service associates were hard to find. The lead associates at the main desk by the registrars; have really poor customer service skills.

Absolutely the worst customer service experience every single time!!! The most unfriendly, unhelpful, disrespectful, and rude staff. It's like the staff sees you and can see that you need help and walk the other way to avoid helping you. I can't count the amount of times I've shopped at this store well over 500 times, and only because we have nothing else in our town. I never get asked if there's anything I need or help with and trying to find a staff member that's knowledgeable or a staff member that's willing to help me is almost non-existent. Just yesterday I was wanting to find out the prices on some clearance items and as I approached the special order counter I could see 7-8 staff members standing in a circle talking and as I got closer I could hear them talking about someone complaining about a 8 staff members standing around not doing anything...as they all chuckled. I approached the counter and wasn't immediately acknowledged. A younger male staff member ended up helping me, but he needed assistance from a supervisor to get some pricing on the clearance items, and the young kid walked over to the group of individuals still talking and it was obvious nobody wanted to help him so he could help me. Another complaint I would say about this Menards is none of their Ray's list clearance items are ever marked if you can even find them. Like I said before I've shopped there hundreds of times simply because there's nowhere else to shop that's close, but by choice I wouldn't give them another dime. Another complaint about Menards...tonight I was placing an order online to have pulled and picked up later...and they want a processing fee to pull the order...heck no...their loss. And's not just the Marshalltown Menards it seems to be all the Menards need to do some training and customer service skills!!!

Menards is a great box store, offering numerous option in each item category. Great pricing. Unfortunately the Marshalltown location is very poor in customer service. I've had numerous issues where I've rarely had an issue in Ames or Ankeny. I can assume nothing more than management shortcomings. I've tried to reach out to management, typically I get "not my problem" response or no response at all. Head to Menards for all your needs, go the extra miles to Ames or Ankeny for better customer service.