Plumbing services by McCoy True Value Hardware in Indianola, Iowa

This is a smaller locally owned hardware store. The owners are well known and big supporters of the community. This store will not have the huge selection of larger chains. However, If you have an odd fixture or bauble you don't know the name of can't track down a replacement then this is the place you need to go. The staff is super helpful getting you pointed where you need to go.

Great sevice. They'll help you with your project.

Unfortunately, the service at McCoy True Value is in decline. Some employees are fine to work with, but others are clearly disenchanted with their jobs and are taking it out on customers. I tried to get help with a chainsaw and the person was upset that he had to answer my questions. When he became rude, I told him he needed to stop and that I would talk to the manager about him. His response was, "Well, she's right over there." Later I called the manager, Monica, and she gave me some vague response which included, "every customer is different" which I take to imply it's my fault for the way I am responding to rude behavior from her employee. Steve, the original owner, would never have tried to shift blame to the customer. McCoy better come to realize that customer service and locality are the main things that makes them better to shop at instead of larger stores. Getting respectable service helps to make their very limited inventory tolerable, and now even that is in decline.