Plumbing services by Perfect Plumbing in Council Bluffs, Iowa

Exceptional customer service. Went above and beyond expectations. Will definitely use again in the future

I called Perfect Plumbing because I had a leak and a bad smell coming from under the kitchen sink. I was scheduled right away and was told the tech would give me a free estimate before doing any work. On the day the tech arrived they called me 30 minutes ahead so I was able to go to work right up to appointment time. The tech that arrived was very polite and respectful of my home and me. He was able to diagnose the problem immediately as a loose pipe and repaired it quickly with no new parts. When he was finished he took time to explain what the trouble was. I asked what I owed and he said nothing since the problem was minor. I was shocked. I said surely I at least owe for the service call since I took him away from other customers but he said no, no charge. I then called the owner and again offered to pay a service charge but he also said no charge. I have to say in all my years experience working with contractors, this is the first and only time one has ever performed work and refused to take payment. This company's honesty and integrity is above and beyond any I have ever worked with before. My husband and I are not handy people so if we were told the repair needed new parts and a lengthy repair, we would not have known the difference. You feel so vulnerable calling contractors and just hope you picked one that will be fair and honest. I can tell you without a shadow of a doubt, Perfect Plumbing is an honest, ethical company who's employees are knowledgeable, efficient and respectful. I will be referring all of my friends and family to this five star company from this point on.