Plumbing services by Muegge Plumbing & Heating in Greenfield, Indiana

My ancient AC went out about a week ago I called around to get a few quotes and I am still waiting to get them. I requested a 2nd opion on Muegge Plumbing's website on 05/23/2018 around 7pm. I received a call from Amy at 8am the following day. By 5pm on 5/24/2018 I had a quote from Zach and the job scheduled for the next day. Today I have a new AC unit installed and working. Every one was very efficient and friendly over the phone and worked to find a solution that worked best. Thank you all so much!

We had Muegge come out and fix our dryer for us a couple of months ago. The gentleman did the work and the dryer was fixed; or so we thought. Two nights ago, we started our dryer and went to bed. The next morning, the laundry wasn't dry. The dryer had quit working. My husband pulled the dryer forward and looked. The area that Muegge fixed had a significant burnt area on it. The area where the cord plugs into the dryer was completely fried. Muegge sent someone out to us to fix it. This man was very nice and seems to have done a good job. He showed me photos of what happened and explained how the first guy who “fixed” things a few months ago did the work incorrectly. The first man failed to put in a part, and that missing part “caused the explosion” as the employee stated today. Our home could have caught on fire because of this issue. The man today then said they weren't planning to charge us a full fee; just 40. I stated that we should not be responsible for any fee at all since this was completely caused by Muegge in the first place. The man agreed with me and said he would tell his boss and that they would call me. They did call, and the lady I spoke with said that they wouldn't charge us the 40. I said that I felt that they should refund us at least part of our first bill, since the first man's mistake could have cost us our house and lives, honestly. She said she would ask and call me back. She called back to inform me that they are unable to refund any of the cost because they have now rectified the situation. I strongly disagree and feel that they should refund at least part of our original bill, if not all. This was a very dangerous situation completely caused by Muegge. It was also very distasteful of them to even try to charge us the 40 fee today. What kind of business sees that their employee made a major mistake on a job and put your home and life in danger, and then tries to charge you money after they fix their mistake?? We won't be utilizing their services in the future.