Plumbing services by Four Seasons Heating, Air Conditioning, Plumbing, & Electric in Chicago, Illinois

I had an awesome experience today with the service gentleman sent out from Four Seasons Heating, Air Conditioning, Plumbing & Electric. Adam W. should be conducting training for other service technicians! He began the service by calling ahead and confirming the service appointment. He gave the approximate time of his arrival, which was accurate. He came in, greeted in a friendly yet professional manner, covered his footwear, asked what needed to be done to confirm the phone service order, and immediately went to work. He was efficient. He answered questions I felt truthfully, didn't suggest things or parts that weren't necessary just to boost the invoice. He was polite and patient when I asked for further clarification on a couple of questions he responded to and I was not clear or fully grasped. I was so impressed with him I asked if it was possible to request him on future service calls. If it were in my power, I would give this young man a raise, for he surely deserves one with his work ethic. I hope his supervisor realizes that he is an exceptional employee. I was very pleased with everything when he finished up before he had me to sign off on the paperwork. I recommend this company and definitely plan to stay with them for my heating etc. needs. I plan to have another appointment in the spring to have my air conditioning units serviced and ready for summer.

4 Seasons is amazing. One call and they will get you scheduled right away. This is so important when your heat is out in winter. And Ramon was amazing. He was thorough and explained everything. He even applied available coupons for me before I had mentioned them. Their goal is to not only provide service but to make sure your equipment is safe and in good working order. They never fail to impress. Thank you.

9 years ago we chose Four Seasons to replace our Furnace & A/C units Both were working fine, but were 22 years old & thought it best to replace both with High Efficiency models that would be more environmentally friendly & more efficient. We chose Lennox units that were high efficiency rated & had an excellent reputation for quality HVAC systems. Four Seasons was not the least expensive proposal we got, but went with them due to the excellent reviews & ratings. From the start we had ongoing issues & problems with the installation. When the A/C stopped working several years ago, we called for service & were told that there was no warranty because we did not have an A/C Tune Up done that year!! I fought with Customer Service & Supervisors about this but they stood their ground. ONLY after I posted a negative Angie's List review did they agree to split the charges for repair to the A/C. My confidence in Four Seasons really became tested as the interactions with them continued. Discussion with neighbors revealed some negative experiences with them, so we decided to investigate other local HVAC companies. This fall we decided to try another company for the Pre Winter furnace Tune Up. Upon inspection, the Tech showed us pictures of a totally rusted out Heat Exchanger on our 9-year-old furnace. Since that is only about half the expected life expectancy for the unit, we were very upset. The Tech showed us that Four Seasons improperly installed the exterior intake & exhaust system outside the house. All of our neighbors had the PVC pipes for exhaust facing downward with a pipe elbow. Our system was installed straight with no elbow directing exhaust away. Instead, the exhaust filled with Humidifier loaded air was getting sucked directly back into the Intake pipe! Thus all the moist humid air was being sucked back into our furnace & totally rusted out the heat exchanger!! There were a minimum of 8 different Four Seasons techs at our home over the time period & not one of them noted the problem or fixed it. I can understand a small company with one tech not noticing but we had a minimum of 12 different callbacks & service calls & Tune Ups by different techs & not one addressed the faulty installation& problems it would cause us. In fact, the tech that showed us the problem Red Tagged our unit & shut the furnace down for fear we would have Carbon Monoxide Poisoning due to the faulty heat exchanger. They were not a Lennox dealer so I called Lennox directly was told the Heat Exchanger would be under warranty IF it were properly installed. However, the heat exchanger was obsolete so we would need a new furnace. Again we were upset & felt TAKEN ADVANTAGE OF by Four Seasons. Lennox gave me names of local Authorized Dealers to contact. We did & another company was shocked seeing the Four Seasons Installation & the premature rust out it caused. When we explained how many different Four Seasons had come to our home during the 9 yearsthey were utterly appalled that not one saw or reported the faulty installation to us. To make problems worse, they found faulty wiring & the PVC pipes never had PVC cement, which is proper to connect one pipe to another. Instead, they were only caulked togetheranother area for Carbon Monoxide to escape or re-circulate. We had our furnace replaced with a new high efficiency Lennox unit, but we had to pay 2,375.00 to have it replaced. Considering the fault was 100 verified by 2 independent HVAC contractor companies, we feel Four Seasons should be responsible for the cost of the replacement. They have refused any accountability and have washed their hands of the matter. We want everyone to know what this company is really like and does not stand behind its products, its people, its installations and most important its customers.