Plumbing services by Hill & Hill Plumbing & Heating & Air Conditioning in Bloomington, Illinois

Ryan ran the auger bill up to 700 dollars while I was at work before calling me to tell me the dollar amount. I not very wisely told him to try for one more hour to try and get tree roots out. He was unsuccessful. He told me he would be back the next day to run camera which is 250 dollars. The next day he found a crack in the pipe and said we need to dig up yard. He told my father in law who was at the house the bill was 1465. Ryan called me and told me he was done and I needed to dig out. He also stated my bill was 1465 dollars. I got the bill in the mail and it's over 2000. So my math says it should be 1150 but I'm willing to pay 1465. If I was at home when he was here I would have wrote him a check for 1465. I showed the bill to the owner of another plumbing company and the owner stated that any competent plumber would have quit augering and ran the camera down after one hour. The other plumber companies exact words were that I got Rap_d. No slander here just you can not trust anyone. So I'm going to pay over 2000 dollars for basically a estimate. I had a plumbing company send 3 plumbers to my house with a backhoe and they dug up my yard replace clay pie with PVC for cheaper than Hill and Hill to run a auger. I guess once again The great people of America's word means nothing. Lesson learned get everything in writing

I was very pleased with the quality of the work and the professionalism of their staff. However, be sure to check your bills VERY carefully. Our invoice seemed to be intentionally vague and, upon further inquiry, we realized we were charged for an extra 1.5 hours of labor beyond the hours actually worked. It was not acknowledged as a billing error. Rather, the owner said it was because the work was "labor intensive". At 110/hour for labor, that is a substantial overcharge that they seemed to try to hide.

This companys great work is only surpassed by there dedication to the customer and the technicians attention to detail. Had 3 things fixed by Nick and Ryan, I am a construction inspector and can be very critical of contractors work. This was the first time I had no negative feedback on a HVAC and plumbing job. I will definitely be calling again! Thank you.