Plumbing services by Ferguson Plumbing Supply in Addison, Illinois

I would give Ferguson Zero stars if it was an option! Yesterday a part on my water heater went out. After several phone calls to various companies, Ferguson assured me that they had the part I needed. Although Ferguson was an hour away from me, I needed hot water. I could have ordered it online in the morning for a guaranteed delv of Monday but since they had it in stock I decided to make the 2hr commitment to get my part! Once I arrived, I was quickly told by service he didn't think they had the part! He left me sitting there for just short of an hour looking for this part. Low and behold, no PART!!! When I asked how this could happen he said the call in service center operates on a different system and they saw 10 parts in stock. His system said 10 parts were in stock but in a location that doesn't exist in his building so he knew immediately before physically looking for it that it likely was NOT there! If the call center had this visibility, I would have known up front or had someone look for it before making a 2 HR commitment out of my day to go down there! Needless to say I was very upset by this since I left work early midday, spent money for gas, and burned 3 hrs out of my day only to leave without my part and then to be left to order it online later in the day which I could have done to begin with! Before I left I gave them the opportunity to make it right for the customer. I asked him if he could ship it to me from the mfg which he said he could. He asked if I wanted it sent next day and I said, Sure, but I'm not paying the freight to have this sent to me, correct? He blank faced looked at me and said "yes, you have to pay the freight even if it's sent ground you will be charged the freight" I was astonished by this matter of fact response. There was never an apology nor any level of customer service or satisfaction granted to me. I was professional, calm cool and collective even though he knew I was upset by their mistake and what it cost me in time and gas. He showed no remorse or offered any way to make it right! That is what is appalling that in this time of fierce competition, a company can still operate like this! I am writing about my experience in the hopes that other readers know about their horrible operating systems and the mistakes it is making for all of their customers each and everyday! It's shameful a business can operate with two separate systems which doesn't offer up integrity of the data which they need to give customers accurate information over the phone before wasting peoples time due to their inefficiencies and inaccuracies! Shameful just shameful!

Shipping.

Came in to pick up a load of pipe, for a jobsite in South Carolina. Got me loaded quick. Jose preformed awesomely. Load centered well. And didn't beat up the side of my conestoga.