Plumbing services by Executive Plumbing And Heating Service And Construction in Boise, Idaho

In accurate billing and pricing. Delays in labor and working. Not satisfied and would not recommend to anyone

Woke up to zero degree temperatures and a frozen pipe at my home. Called Executive and even though I'm sure they were swamped they made it out quickly and jumped on the problem. The service guys name was Mike and he was very thoroughly in explaining what had happened and what his recommendation was to fix before any work was completed. After the repair was complete he made sure all water sources were up and running and if I had any questions please feel free to call. I will definitely use Executive again and will be asking for Mike by name. Excellent service.

I hate doing this but have thought about and decided that I should , I was referred to them by a friend and general contractor when I had a booster pump go out , I told them i had a pump located or could get it rebuilt I told them approx what it was going to cost, they said cancel that we will provide I normally would ask for a estimate but didn't my mistake a week later he came and installed the pump workmanship was fine took him longer as he had to leave and get parts , fine young man did the install and have no issues with that then he hands me a bill for 1500 + to replace the pump .. you can buy the exact pump for 580 to 640 .. ugg he I said to the young man this cannot be right he said it was and if I had a issue to call the boss , I called him on the spot and said what is going on this is not what we discussed , he went on to explain he doesn't give bids and he sells Per job , I asked him his labor rate he said it was 175 a hour I said well you have only been here for a few hours , they did make a original call and inspect for 25 minutes to confirm the pump was burned up I am mechanical and knew this already I told him you can but the exact pump and showned his guy on the job what the price was , he said well we paid more I argued with him and did get upset .. he refused to do anything even after giving him a shot at doing the right thing , I told him I don't have a issue with you making a buck but charging me double for the pump or labor on a simple job is not right !! They did nothing .. make sure you get a written bid !!