Plumbing services by Affordable Plumbing and Septic in Stone Mountain, Georgia

My husband and I used this company for a small job in 2016 and were pleased with their work and their price. Yesterday my husband called them and asked how much they would charge to pump a septic tank and was told by the lady that answered the phone 350.00. Since we were just checking prices yesterday, my husband called back TODAY but received a very different response and attitude! When he explained that he had called and gotten an estimate for septic tank pumping the day before he was sharply told - by the lady that answered the phone that they had "no availability for septic tank pumping". He said 'Okay, thank you' and hung up. After a few moments to think about it, I called back and explained that our situation was not an emergency situation, and asked the when they might be able to pump the tank. The same lady that had spoke to my husband sharply replied "We are booked solid" - then she was silent. I tried to explain that our situation was not an emergency situation, so it doesn't have to be done right away and ask "How long are you booked for?" She seemed annoyed by my question and said "WE ARE BOOKED FOR A VERY LONG TIME, MRS. _____!" my last name - Like I told your husband, you need to call someone else!" Very RUDE and EXTREMELY UNPROFESSIONAL! Apparently they don't want or need business too bad! Or maybe they just need a new receptionist!

Company came out to repair broken water line connector on one of the coldest days of the year! Tech called to confirm appointment and showed up first thing Monday morning after my Sunday evening call. Work performed was efficient and fairly priced. All around a professional and pleasant experience! I will recommend them to anyone who needs plumbing services.

The person that answered the phone was very rude