Plumbing services by Only Plumbing in Newnan, Georgia

This place of business is a ripoff that constantly misleads the customers. They installed a sewage ejector pump in my basement several years ago. The pump wasn't being used as the basement was being completed. Once I was ready to use the pump, after several times of testing it the collar around the check valve cracked and spilled gallons of water into my basement. I called Only Plumbing during after hours on a Friday night after finding my receipt to figure out the type of warranty they provide with their services. A total of 72 hours had passed and I never received a phone call regarding my inquiry. I called and spoke to an associate named Brian who he referred himself as the company manager. After telling him my issue he goes on to say the warranty is only good for a year, which would be very understandable if that key component was listed somewhere on my receipt. His response when I asked about the warranty was the technician should have told me the length of the warranty. A person can tell you anything but if it isn't notated on a signed document it means absolutely nothing. He told me my only option would be to have them come back to my home for a service call, which is 150 per hour, plus any parts I may need. I simply requested some type of compensation for the part I bought and installed myself. The check valve they sold me was listed for 50 and marked up double if you would have went to a store and purchased it yourself. This area of customer service by Brian was inconsiderate and unacceptable. I wouldn't recommend this company to anyone and would much rather deal with a company that's trustworthy and honest, two qualities I didn't receive when dealing with Brian of Only Plumbing.

Had my first experence with Only Plumbing. They were very professional and reasonably priced. Will use again.