Plumbing services by Fletch-Barney, LLC in Marietta, Georgia

I was recommended to use this company last week so I was excited to work with them and have my plumbing issues fixed! First off, they showed up without any prior information and didn't have the equipment to do the work that I called them for. Secondly, the woman who answers the phone quoted me an assessment price 1 week before our service date. An invoice was not sent to me to verify what was discussed so naturally when the service men came to our house, they told me a different price. When we called the office, the same women had the nerve to argue with me about the price she quoted verses what we discussed the prior week. Now whether she just didn't explain their fees well could very well have been the case however, her lack of understanding and unwillingness to work with the customer couldn't be denied. She demanded that I pay the amount with little care about the misunderstanding. The only reason why I gave them 2 stars was because Jeremy and his associate were kind, apologetic, and very helpful. My advice, find a company who cares a little more about customer service because those are usually companies that you can trust. If you decide to use Fletch Barney, make sure they send you a quote so all parties are on the same page.

They do work fast and efficiently, treat customers like real people, are flexible in scheduling, and even clean up when through. Marvelous experience!!!

I highly recommend them for any of your plumbing needs. Their prices are affordable, and the quality of their work is outstanding. I am so impressed with this company. The office staff is very polite and friendly. I have always asked too many questions when I needed their help and Ashley, their secretary, was more than helpful and courteous to me.