Plumbing services by David Gray Plumbing in St. Augustine, Florida

Needed a small repair on a cold water supply line. Josh came out and did the job. He was knowledgeable and polite. No problems afterward. Cost was typical for plumbing services. This is second time I have used them, and both times the job was satisfactorily done.

Completely rude staff. I was trying to schedule an appointment and the lady hung up on me. If their customer service is horrible I can't imagine their service. I DO NOT RECOMMEND THEM TO ANYONE.

I contracted them to install new supply lines throughout the house. They broke tiles in my shower wall to get to the shower valve when they could've avoided this by going behind a cabinet behind the valve I was able to remove this later on in 10 minutes. They acknowledged it was a mistake and promised to fix the damage by installing a plate over the broken tiles or replacing the tiles at no charge. Then they talked me into installing a new valve because of what they reported as an irreparable leak in the old one. When they did the install they destroyed the entire area of the valve because they saw fit to place the new valve a foot above the original. Then they said the plate would not cover the area so I'd have to re-tile the entire area and that this was my responsibility. They were very efficient at getting my business and arriving when they promised, but not too concerned with taking responsibility for their errors and making good on promises.