Plumbing services by Rutkowski Plumbing & Heating in New Britain, Connecticut

Rutkowski Plumbing has been our go-to plumber for a number of years now. We have always found them to do high quality work in a prompt, courteous manner, at a reasonable price. Today, we called them to fix our toilet, that we have been having to flush manually because the chain broke. If they told me I needed a new handle, I would have not known better. The plumber fixed only what needed replacing the chain, and did the service free of charge. Their honesty and generosity has created even more goodwill from us toward this company, and we would not hesitate to recommend them! As a matter of fact, we started doing business with them on a friend's recommendation. Thank you so much, Ron & company! :

I took a cold shower at 815am, and called Rutkowski at 830 about my leaking hot water heater. They were in my house by 9, and I was on my way to work by 930. When I got home at 2, the hot water heater was installed, the basement area around the repair was cleaner than I'd left it, and everything was back to normal. The price was great. Highly recommended - I expected the experience to be expensive and time consuming, and the reality could not have been more different.

A week ago, I had a hot water heater installed. That went fine even if they were brusque when talking to me. They told me the toilet in front of it needed replacing because parts of it were corroded. They also told me that day it would need a new shut off valve. I was told that day I would only be paying for the parts since the install was already paid for at the time of the water heater. They came back todat, installed the new toilet and handed me a bill for over 300 and told me that was because I was getting a new toilet. This is NOT what I was told last week. I will not use them again nor would I ever recommend them.