Plumbing services by Landgraf Plumbing & Heating in Westminster, Colorado

We had a partial clog and backup in our basement at our house yesterday and called in. Dispatch was awesome and gave us an 8:00-Noon window for today. Arnold called ahead and arrived as his first appointment of the day a little before 8:00 and was awesome, friendly, capable, and very professional. Just wanted to give him a shout-out.

I been working with landgraf's commercial department for a while now and man can they get work done professionally and on time. They are easy people to work with from the moment I get an estimate to the crew that comes out and performs the job. They are a small company but very reliable.

Terrible customer service, I have been working with them for months trying to get a job started and it has gone nowhere. Honestly I don't think they want to take the job, which is fine but they won't come out and say it. Instead they have been giving me the run around for months. Meaning I call, it takes several call backs and back and forths explaining to the lady that answers the phone what I am looking for. She always has to ask the guy assigned to my invoice and call me back. This can take weeks to go anywhere. Then when the guy comes out to do the estimate, spends all of 5 minutes onsite, says oh yeah no problem I will write up an estimate and send it over. Then nothing for weeks, I call and the lady says the same thing, let me check with him, and nothing for weeks and then the cycle repeats. I played this game for months and I am done with it. Either they don't want the job or this is an indicator of their quality of work and how they operate. No thanks, not worth it. I'll find someone else that wants to do the work and knows how to run a business, or at minimum knows how to say no.