Plumbing services by Malcolm Plumbing & Mechanical in San Francisco, California

Great service and fantastic staff I had DANIEL and Pat come by for some service and they were very professional and efficient.

Very customer oriented and efficient. The company representative that serviced my home was professional and very courteous

I have worked with Malcolm Plumbing for over 20 years; The company has plumbed my house since the 1950s. I had a disappointing experience on my last call. Very disappointing: It was good friday and I had a runt of the mill clogged drain. I was told it was a holiday its not a national holiday, and as a catholic, it was not one for me. I was told it would be a 3 hr min. service call and I would be charged double time owing to the holiday. I searched for another solution, but felt that Malcolm always has worked on my house so I called them and Max came at about 5 45 on Good Friday. Three problems, as quoted I was charged over 1350.00 for just one hour of work, maybe 1:10. Second, I called back and asked for a discount and I was told that they would reduce the bill by 120.00 Very disappointing, after literally 10s of thousands of work with this company. Finally I was told that it was a 2 1/2 hr call. I know and I timed it, Max was there just over an hour...so even with driving time and I don't get paid to drive to work, do you?, 2 1/2 hrs was a stretch....Finally the company reduced the bill to 750, refunding about 1/3 of the call, which was moderately satisfying....In the end, my trust in the company has been really shaken and I remain very disappointed.