Plumbing services by superior plumbing,heating and air conditioning in Rancho Cucamonga, California

Old Republic Home warranty sent these guys out to replace a water heater. I didn't really care for the service when they were here, did a pretty lousy job with the install. The big thing was they had the pressure release line stop about 5 ft off the ground and about 16" away from the copper drain line that it is supposed to hook up to that goes outside. My wife asked about it and they said in regards to the drain line that went outside "it was old and not needed". Looks goofy but OK I guess they are the professionals after all. Well 2.5 years later and I am selling my home, the buyer gets a home inspection and the inspector says absolutely not, having a release line 5 Ft off the ground cut off is not to code. I call Superior first, send pics and explain the situation. He wants to charge me again to send someone out. After lots of back and forth he tells me that they would not have done that implying that myself or someone else got in may garage and took off 16" of copper. I called the warranty company and insisted that my complaint go to their "vendor relation" person which is running the complaint up the flagpole I guess. Basically they do not care about individual reviews have you seen them respond to any previous complaints as long as they have the source which is these warranty company's they are happy. SO, if you have an issue be adamant with your warranty company and maybe if they get enough complaints they will shut them off and then the company will have some negative affect for their terrible work and service.

If I could give them negative stars I would. I can't believe my home warranty would have send Such a unprofessional company to my house. They are a joke of a company.