Plumbing services by Mills Hardware in Phelan, California

We rented a tractor for 24 hours. We were charged 300.00 for the 24 hour period, plus 350.00 deposit and 90.00 delivery charge. When I reserved the tractor a week prior, I asked about all charges. I was quoted the above. Two days after the tractor was picked up, which they were late in picking it up, I went into the store to receive my deposit back. There was an additional 13.13 charge subtracted from my deposit. I asked what this charge was for. The gentleman, I think his name was Christopher, told me that I went over the 8 hours permitted to use the tractor. I said, that did not make any sense. Either I am renting the tractor for 24 hours or 8 hours. He stated that he asked the employees who delivered the tractor to our house and picked it up if they told me that we could only use the tractor for 8 hours without additional charges and both employees stated they did. My husband and I emphatically deny anyone told us about the 8 hour limit. I asked the gentleman to show me where on the contact it stated that we can only use a tractor for 8 hours even though we are renting it for 24 hours. He could not locate it in the contract. I told him that I was angry. He threw my receipt down on the desk in front of me and I swiped my hand to keep it from hitting me in the face. Then he told me not to throw things. I told him to show me where it is written about the 8 hour rule and I will apologize, close my mouth, and leave the store. He then stated it was a verbal agreement. I lost it! Either it is a written contract or a verbal contract - Not both!! I asked for the owner's name and phone number. I left two messages, the day of the incident and the next day. Guess what? Evidently, the owner does not know how to return phone calls. But she sure trained her people to rip people off!!!!!!

This is a family kind of store and it's nice in a small town