Plumbing services by Drain A Way in Monterey, California

They said they were on their way and now have kept me waiting for a month to clear my clogged toilet. They said the part was on backorder. They are now telling me to call someone else. Where is the integrity with Tato and Maria? Now they are saying they don't do this kind of work, yet they were on their way when they cancelled supposedly due to a broken cable. They have unclogged my toilet in the past. Makes me wonder if they did something they shouldn't have.

The short of it...Renato came to clean some plumbing, all was good, and I left a great review. Then I scheduled a service for which I was accidentally not home and Renato asked me to pay a 40 fee for not cancelling the appointment. I agreed, since they were previously helpful. Now recently, I scheduled an urgent service as my pipes were backed up and I was leaving to go out of town the day after the appointment. I called early afternoon to confirm they were coming and was assured they were. After 4pm, I receive a call stating they will not arrive. None of my plumbing is working, and no one else can come on such short notice. Of course, I will not be refunded my 40. What kind of a double standard is this? This is not how good business is done.

Reasonable priced, know what they are doing, polite and prompt. Thanks!