Plumbing services by Ernie’s Plumbing and Sewer Service in Martinez, California

Andrew from Ernie's Plumbing is awesome. Very Professional, polite, and understanding. He diagnosed the problem quickly, and explained how he would fix the problem. Will be recommending Andrew from Ernie's Plumbing to all my friends neighbors and family when they have any plumbing issues. Thank you Ernie's Plumbing.

Alert, Alert, go elsewhere! Ernie's employees took advantage of me as an absentee homeowner!

Had to call Ernie's for an "after hours 5pm" emergency after my shower faucet broke. The woman that took my call - named Andy - said she could send someone out between 7 - 9. I agreed and then realized that I wasn't aware of the charge for service. The technician that came out named Chris was excellent. He did a good job. Chris informed me that the emergency rate was 298 an hour! RIDICULOUS! I never would've used them at 300 an hour. I called Andy back to see what she could for me and she was AWFUL. She said "It's not up to me to let you know how much it costs - you didn't ask me". Not really the answer or the response that I was hoping for. To me this is VERY shady business practice and just horrible business practice in general. I was encouraged to call the office the next day to speak with Josh, the Manager. While initially apologetic about my bad experience he promised that he would talk to Andy about her professionalism. Well that's great, but does nothing for the price gauging. I told Josh that I was happy to pay but was hopeful that I could pay the regular- non emergency rates. I was told no. Oh by the way, they mark up whatever product you need by 65. My guy literally drove 2 miles to HD, bought a cartridge, then drove back and charged me 65 more! Josh also informed me that if they gave money back every time someone complained, that they'd be broke. I find that really hard to believe after they just blatantly raked me over the coals. I'm certain that I am not the first that used Ernie's to feel this way. SHADY< SHADY< SHADY, money grubbers that only care about crushing your soul and your bank account. GO ELSEWHERE, you can do better, receive friendlier service, and save money. Unlike Ernie's, that is a winning combination.