Plumbing services by Vern’s Plumbing in Fresno, California

Needed a plumber to repair a leaky water heater on a Saturday. Not a problem for this crew. Darren was punctual and courteous. Explained the scope of the work and the rates up front. Upon repair, Darren encountered another issue and created a temp fix to keep hot water flowing for my family through the weekend until the new part arrives later in the week. Very satisfied with the service and recommend Darren and Vern's anytime.

The owner's son, Ron, came to the house to scope out our sewer line problem. Paid his fee of 249 at the time, he diagnosed the problem, quoted a price of 250 to take care of it and we scheduled an appointment for 10:00 on the morning of 1-7-20. Got a call that morning that their serviceman was running behind and to expect him around 12 noon. He arrived at 1:00 p.m. Then he proceeded to tell me that he did not bring the proper equipment and we rescheduled for 10:00 a.m. on the 9th. I received a call that morning at 9:15 to say that the service man was on his way over. Normally that would not be a problem but I was on my way to the pharmacy to pick up a prescription for my wife. Never made it, I turned around and came back home. This time I was presented an invoice for 175 more that the original quote. When I objected, the service man called the shop and then told me that he did not have the proper equipment with him to do the job. This was a scenario that the Three Stooges would have been proud of. I told him to go on to his next job and not bother coming back. I've found that communications among the management and employees at Vern's to be suspect, appointments with them are merely a suggestion and common courtesy non-existent. Ron, if you're reading this, when we first met I told you that our former plumber, one we had depended on for more than 10 years, and passed away in 2019 and that we were looking for a new service provider. At this point, you were replaced before you even began