Plumbing services by Elite Rooter Tucson in Tucson, Arizona

This review is overdue. I used Elite Rooter in May of this year. Both Brians arrived, and both were very friendly, but a bit confused as to what work was to be done, and how much everything would cost. At any rate, the friendlier Brian, who lives outside of Tucson and comes into town only on certain days, was the plumber who stayed to do the bulk of the work. I gave Elite one star because the plumber did not bother to reconnect the pipes when he changed the faucet. I had water immediately run on to the floor as soon as I turned on the water. With a bucket under my sink, I called Elite for the plumber to return. I was informed they did not have anyone to dispatch back out! An essential take away from this review is that Elite has horrible customer service, and is short-staffed. I consequently had a cable appointment the next day. The cable guy saw the water on my floor the bucket overfilled, and he happily cleaned up the water and repaired the shady job on my faucets and pipes! Elite Rooter received payment without any care or concern regarding the quality of work or whether the job was even completed.

This review is long over due! I use Elite Rooter for all my plumbing needs at my home and rental property. The gals that answer the phones are always so helpful, and the gentlemen plumbers are clean and communicate all charges with me prior to their starting any work. Highly recommend!

They may be great at plumbing...I honestly can't say, because in Tucson they have a major staffing issue. They canceled on me twice because their tech ran into an emergency. I was then promised a discount and that no matter what someone would take care of my leaky shower if I rescheduled. Surprise, surprise...they were a no call no show. When I called them it was the same story...an emergency had arisen that they could not circumvent. So, I called Affordable Plumbing and Angelo was awesome, but that is an entirely different review...