Plumbing services by Arco Plumbing in Tucson, Arizona

Landlord contacted them to fix tub faucet. About 3 weeks later they finally called me we set an appointment. He came and didn't have the part, said he would be back next day. No show and no call. Called them again to reset appointment. He fixed the handle but didn't have the diverted needed for the faucet. Said he would be back “next week”. No show, no call. Called again, he said he would be out on Thursday. No call, no show an hour after appointment time. Called him again, said he would be out Friday. Called them Friday morning to get time frame, was to be between 1 and 3. By 4:45 I was calling him AGAIN, he said he would call me back in about 20 min. Right now it has been 30 min. And no call or sign of him. This guy has no respect for others time. This is not a major repair job, it only took him 10-15 min. To replace the part he did. Shouldn't take more than that to replace the part I'm still waiting to be replaced.

If I could give no stars, that would be my selection. This company came out and bid on a gas line and water install in my home last week. I accepted their offer the same day as this work was time sensitive and they agreed they would come this Thursday and stay as long as necessary to get the work done. Upon confirming with them today Tuesday that they would be able to ensure the water heater meets what was in the provided architectural drawings and that they would complete it on Thursday as promised, the owner Jim had one of his employees Ron call me to tell me they don't want to do the job at all, and that it was "too much work." I think they should expect to have to do a little work for 3200, but maybe that is just me. They also can't seem to read or follow drawings, so I would not recommend them to do any permitted work. They were quite rude when they came out and lack any people skills at all both personally and on on the phone, but they were originally recommended to me and I figured if they could do the work at a decent price, I could put up with the fact that they were people you wouldn't want to be around other than to do a job for you. Do not use this company. As others have stated, they bid jobs they can't do, and they will basically bail on you randomly.

My experience with Arco Plumbing was excellent as usual. We have been with this company for a few years and they are very accommodating and professional. My husband says his new shower faucet turns itself on just by looking at it! Great job Larry, as usual.