Plumbing services by Ferguson Plumbing Supply in Nashville, Tennessee

Found the same item on Amazon for a quarter of the price. When asked if they price match, he was very quick to discount my questions and I was told if the packaging was open, they won't return the product... Sneaky, sneaky... Y'all opened the product in the store then sold it to me. So you knew you would take it back if it didn't work. Shame, shame, shame... That isn't good or honest business. We will take our business elsewhere. You have to be competitive in today's society. You lost a lot of money on that one. It isn't about paying less money, but rather doing honest business.

Unless you are a licensed plumber and the personal friend of the clerk, you will be treated like trash. Totally unhelpful staff, couldn't care less about your questions or needs and you have to wait until their irrelevant chit chat with their friends is done before they will pay attention to you. Had to return the part they sold me after I explicitly told them the measurements I needed because they just picked whatever part and shrugged when I asked them if that was what I asked them for. Will try to avoid ever coming back here

Bad customer experience

Look at this photo of these Toto THP4004 CERAMIC CARTRIDGEs. The minion on the left...he's brand new, in great shape, and he's totolly in thanks to Ferguson's and the great staff working there. Thanks also to them for the water while i waited not long, just a few minutes. And thank you for getting that part NEXT DAY from your distribution center. Oh, that minion on the right? Yeah, he's straight cracked, a leaky little fellow to be sure.8

I had an unpleasant experience with your company that involved a visit to both your Old Hickory and Elm Hill locations. I was directed to your store on Old Hickory for a shower cartridge. A gentleman working the counter at the first store took one look at the cartridge and immediately told me that the store on Elm Hill would have the part. I spent thirty minutes navigating traffic to get to the Elm Hill store. I waited at the counter for 5-7 minutes before ever being acknowledged. While waiting I heard several obscenities mentioned by one of the parts counter workers. The gentleman that “helped me” gave little concern for my situation and immediately told me that you didn't carry the part I was looking for. He proceeded to try and reach out to the other store to find out who had sent me to that location. Not sure what good this would have done as all I wanted to do was repair the shower for my family to use. The experience left a bad taste in mouth and I would not recommend this company to anyone.