Plumbing services by The Surfin’ Plumbers, Heating & Cooling in Hendersonville, Tennessee

We called Surfin Plumbers to move some water lines for a new bathroom vanity. Their service rep, Jared, came out the next day to give us a quote and then even did the work that same day! Jared was professional and friendly and did a great job for us. We will definitely call them again for our plumbing needs.

DO NOT USE THIS COMPANY!! My first contact was with Dennis, who was responsive and professional. He has since left this company. I have given them more than 25,000 in business. Most recently, I had a heat exchange system installed in my garage costing more than 8000. It failed after 16 months, still under warranty. A service tech determined that the circuit board shorted out. It took more than 2 weeks to install the replacement. This one promptly shorted out. It was then determined than the condenser was grounded out and needed to be replaced. The manufacturer refused to honor the warranty. Robbie, the customer service manager then tried to get me to pay for the labor, claiming that the this unit was past the 2 year warranty. After some discussion and proving it was still warranted, the service manager, Leslie, told me that parts would be ordered and installed at no charge. She promised to call me back to arrange an install time. It has been over 3 weeks and she will not accept my phone calls and has not called back. Unfortunately, my only recourse is through the legal channels and small claims court. This is a terrible way to conduct business. There are many complaints listed on the internet with the BBB having investigated them for unprofessional business practices. Steer clear of this company. There are too many reputable plumbing contractors in the area from which to choose.

Rob was super friendly, very knowledgeable, and took the time to explain all the details of what we needed. Our current unit made it 22 years thanks to their excellent maintenance and now we are ready to upgrade. Thanks to the club kahuna we are receiving an awesome discount and excellent service.