Plumbing services by A P Merkel Plumbing & Heating in Fleetwood, Pennsylvania

We had a defective unit and the ownership and staff took real good care of us. It's nice to know companies are willing to work with their customers instead of against them. Thank you! Great service and super polite employees! John and Pat were great too! . . I highly recommend!

Have used for years. They fix things & treat you fairly.

Several months ago i had called for an estimate to get cental air put in an old farm house. Someone came out took a look and said they would get back to us on an estimate. We never recieved this estimate. A month later a bill came in the mail. I called spoke to a woman who told me she does the billing and would have someone call me back. Nobody ever called me back. Got another bill. Gave a call. Same thing. No call back. Now another bill has come and i call and speak the the same woman. CLEARLY FRUSTRATED, bc this company has yet to help resolve my issue or have anyone call me back. She tells me i never called. Then tells me that i never asked for an estimate. Just for someone to come look at an ac that isnt even in the house to begin with!? Her complete lack of professionalism towards an already annoyed "customer" who was billed for services that were not recieved really set the tone of how this company runs their business. I was basically accused of lying and was hung up on. When i called back and spoke to the owners wife. She was just as unprofessional and told me what i asked for. I know what i asked for and if Randy didnt enter that in the computer system correctly, why is that my fault? Keep sending the bill bc i will not pay for a service that i was not provided. I promise to smear this companys name through the mud and let everyone know how they operate and treat potential customers. Clearly we went with someone else, bc they never gave us an estimate and talk about a blessing in disguise!! I will never give this company a DIME and you shouldnt either!!!