Plumbing services by R & R Plumbing in Sapulpa, Oklahoma

My senior citizen mother had to use them when she filed a claim with her Home Warranty company. The female assisting the plumber was friendly but the plumber was not. He has a very gruff, outright rude personality. Hopefully the repair holds and he gets his attitude adjusted. You don't treat customers that way and stay in business.

I wish I could give less than one star. We set up a time last week for them to meet us on Monday today since we have had leaking toilets and towels can only go so far. Their window of time was 10-2 with them letting us know when they were on their way. 2:30 rolls around, nothing, so I call. No answer. 3:30 rolls around, still nothing, so I text and left a voicemail. Have received no word back and no correspondence. This company is very unprofessional and shouldn't be in business since they have zero concept of customer service.

Had to call the warranty company back and request another company. Never answers phone and ignores your voicemails. Once the new company came out, I discovered they had installed used parts that didn't even match my hot water tank. It never worked properly after two visits to work on it. Finally the warranty company sent me a knowledgeable plumber who fixed it properly. I will be filing a claim with the BBB to get my service fee back.