Plumbing services by Louis L. Buttermark & Sons Inc. in Staten Island, New York

Received their info from a friend and called to inquire about an estimate for a simple job replacing a toilet. Person who answered phone was clearly annoyed that I didn't have knowledge of exactly what the job would entail beyond replacing the old commode with a new one.How do I know if tiles will need to be replaced? That's what I expect someone who does plumbing for a living to tell me!. If I knew in detail what needed to be done, I wouldn't have to rely on the expertise of someone else! I don't spend money on companies that can't be bothered to not be rude with customers seeking information. Consider replacing the person answering your phones with someone who actually wants to help and can hide their contempt for people who don't already know how to do the job.

Extremely rude when trying to make an appointment and their response time is awful.

My mother called to make an appointment, the woman who answered the call asked her if she could afford to pay. She was beyond rude, to add further insult, no one ever showed up for the scheduled appointment. We had used Buttermark previously without any problems. They came recommended and at one time lived up to that recommendation. If your company no longer wants the business of certain clientele, then maybe your company should be brave enough to state that. If that's not the case, get rid of that ignoramous who's answering the phone and being blatantly disrespectful. She's clearly uneducated and just bloody ignorant.