Plumbing services by Alison Plumbing & Heating in Staten Island, New York

Very detailed and clean work. Passionate about what they do. Waiting on follow up for one item.

I'm a 10 year customer of this company and today they really let me down. Here it is 4 days before Christmas and one of my hot water heaters broke and my basement is completely flooded. So I call my long time plumbing service and I'm shocked at the lack of service I received. The advised the girl that answered the phone my name, what my address is, that I've used them for years and what my current problem was. She advised that they are busy and that she couldn't get someone hear today. I had no problem with that. She took my cell number and advised that she had to call me back. In the meantime I had to go out. So when she called me back on my cell I was not at the house. She advised that she needed the serial number off of the broken hot water heater because these days there are many different types. As I said, I was not home at the time so I could not provide that. I told her that it's a 1970's hot water heater. There is nothing special about it and that I would be looking to go with the A&O Smith one that installed when they replaced my other hot water heater the last time. She advised that they are very busy and I may want to find another plumber to help me. She showed absolutely no interest in helping my situation. She put me on hold and came back. I asked if she could give me any appointment date, I didn't care when, and she said no. So what I am being told is that there is no point in time that they are willing to help me no matter how far off it is. I was not even given an option. This is very bad business. I wasn't even being pushy or saying I need someone there right now. Her answer was never. And this is how you treat a 10 year loyal customer four days before Christmas. Well they have lost my business. And I own a real estate appraisal company. I deal with all the major banks, all the builders and thousands of Staten Island home owners. If any ask me if I have a plumber I can recommend, I will tell them which one I don't. Alison Plumbing.

Great service and a wonderful experience. I am a new home owner and they took the time to explain to me, fixed our issue, and were so fairly priced. Most of these place try to rip you off, I cannot say enough.