Plumbing services by Pro-Tech Plumbing & Heating in Flushing, New York

Pro-tech Plumbing is definitely not worth the prices they charge! Rosie, who answers the office phone is incredibly rude! I booked a plumber to come February 16th, 2018, between the hours of 10AM-2PM a large window of time. The plumber never showed up. When I called at 2:45PM, without apology, Rosie said, "Yeah, they got busy they won't be coming today. You're going to have to reschedule." I made another appointment for Feb 21st and got the same long window of time 10AM-2PM. I asked Rosie if I could have priority since I waited home the entire day for a plumber who never showed. She explained that priority is for emergencies only and my only choice was the long time window but assured me they would come to this appointment. On Feb 21st, at 2:15PM I called Rosie and told her the plumber had not yet arrived at my apartment even though he was scheduled to come before 2:00PM. Again, no apology! She said, "I think they are in the area and will be there soon." Think??? In this day and age with cell phones and GPS, why doesn't she know where her employees are, and why isn't she calling customers to apologize for their lateness and let them know more accurately when their employees will be arriving? The plumber arrived late, at 2:30PM to install a replacement washer. When he left my apartment, the washer was leaking. We later found out the leak was due to a cracked piece on the new washer. The plumber was in my apartment for 1 hour. We were billed for two hours because that is Pro-tech's minimum. They were also supposed to fix a toilet. They said they had to order a part and they would need to come back. If we used them to fix the toilet that would be an additional two hours even though it would only take them an hour or less to fix the toilet. So, we would be paying them for four hours of work when they only did two. You decide! We won't be using them EVER again! Fortunately, we are on the board of directors of our building and have a meeting with the managing agent next week. It will be strongly recommended not use Pro-Tech because they are unreliable and overcharge and Pro-Tech will likely lose their business with our managing agent. Pro-Tech can thank Rosie for her great customer service!