Plumbing services by Thor Industries in North Las Vegas, Nevada

The water heater that was in the house when we purchased 11/17 was leaking. Keith from Thor came right out and determined that it had failed internally. I'm not sure who originally installed the unit but we determined it was under warranty. Keith took ownership to track down the warranty process. On Sunday he called and told me that he had obtained a return authorization from the manufacturer but they wanted the old unit before they gave a new unit. On Monday, Keith uninstalled the old water heater and took it to the local distributor. Several hours later he called to say that the local distributor was balking at replacing it. He continued to work with the distributor and Troy spent several hours trying to get the manufacturer to do something. In the end the warranty was not honored. I had them install a new unit different brand. Their efforts were over and above what you normally see. They made sure I had a water heater, at a reasonable price, by the end of the day.

I called for an emergency water outage at 7pm Saturday night and they still have not called back to even given and ETA, Sunday morning they still have not called....they must not need the business.....I called "Pure" Plumbing and they called back and told me when they can arrive...That is customer service!

I have called Thor Industries twice, once for HVAC tuneup, and once for a plumbing repair. Both times I called, the nice lady that answered the phone told me that they were all out on jobs but would call me shortly to schedule something. Neither time did anyone call me??? I called them because they were "Google Verified". While I can't rate their quality of work, they are lousy at customer service. So, my recommendation to anyone that does decide to call Thor Industries is to do not call if you need immediate help, and if you do call, have a backup plan. I gave them two chances, they will not get a third.