Plumbing services by CroppMetcalfe in Rockville, Maryland

Insanely expensive. I was quoted 2650 to replace a 50 gallon electric water heater which I ended up doing myself for about 800bought the top of the line water heater and three hours of my time. I was also told that I would be charged 86.95 for the estimate and ended up being charged 105.95. The plumber that came by was really nice and knowledgeable, but their prices just seem astronomical.

We had some disagreements with the quote as it was a little too high compared to what other electricians charge. They promised they would be at my place at a specific time but this was not the case. I was already beginning to lose my patience with these guys but they managed to do a good job. Not sure if I would be using their services again

I have been using Cropp for many years and have been satisfied overall with my experience, but the customer service I received this week was so excellent that I decided I should write a review. The technician that came to conduct my semi-annual maintenance checkup was James. I met him at the front door to explain that I had a sleeping baby and I was hoping she would not be awakened during his check up. Not only did James never raised his voice above a whisper, but he moved about as quietly as a mouse. He was thorough, efficient, thoughtful, and kind. Thank you, James, for your wonderful customer service!