Plumbing services by Houle’s Plumbing Heating & Air Conditioning in Waterville, Maine

Fantastic service, and great communication. If they make a mistake, which is rare, they own it and fix it. We've had them as our primary provider for up to 52 rental units in Waterville and Winslow since 2009. They are a bit higher priced than many 1-2 van outfits, but I truly believe they deliver 1.25 in value for every dollar they charge. That's what is important to us, and they deliver.

I called to have a foot valve replaced in a shallow well. I was told they charged 100.00 per hour including travel, I knew I was 1/2 hour away from the shop so it was 100.00 for them just to come. I explained the job, in detail was needed to be done. Go down a 20 ft. well 6 ft, cut a plastic pipe, take it out and replace with a new plastic pipe with a new foot valve, and then reattach. The actual work easily could have been done in 1 hour. I planned on 2 hours. I was called the morning of the appt and explained it all again. He told me he would bring another person with him to help. They came and did the job fine, I have no problem with the plumbers or the work. The work in the well was less then 30 minutes with some time putting the new pipe together and getting the ladder in the well.Then he gave me the Bill and said they were charging 500.00 for just the labor. When I called the Service manager I was told they needed to send 2 people because it was in a well and I was being charged 200.00 per hour for 2 plumbers. When I told him i was told it was 100.00 per hour and not told about the doubling of the price, he said Yes they should have told you, but there was no problem with the bill. It was very misleading and the Service Manager certainly did not care what happened. I would not recommend them.

Very happy with our ductless A/C unit installed by Houle's Plumbing 2 years ago. Service was professional, installation was quick and done with care. Highly recommend this company to all needing service. We would use them again.