Plumbing services by Stern Brothers Plumbing Supply in Miami, Florida

I walked into this store this morning needing help with a shower handle cartridge. When I approached the supply store I was greeted by a man that stunk of alcohol and not to mention was very rude. He told me that the piece I was buying was only going to work with my old shower handle so to just replace the cartridge. I told him that I had done some research and found that the Pegasus Cartridge is the same as the Glacier Bay. He told me no that it would be a different cartridge and very rudely walked away. I showed another gentleman there what I was talking about and again he insisted I was wrong so I purchased the part just in case they were right. Both the associates were wrong. The Glacier Bay did fit properly, in fact it's the same cartridge part number as my original so I just purchased the whole kit else where. 2 hours later When I came back to return it I was told by the same rude alcohol smelling man that I couldn't because the plastic bag was ripped at the top. I reminded him that he was the gentleman that told me that I would only be able to use this piece on my old parts which he was wrong and that's why I was returning it. Not to mention the piece was never used. You can tell by looking at the gasket and the parts. Also not to mention the part was 64.00 and the part at Home Depot was 24.00. My whole experience from start to finish was beyond bad.

These people are very professional and can help you a lot with patience but try to buy with certainty because if you have to return something and everything changed and it became a tense place where you will not feel good, your license and credit card is not enough the owner there gets very unpleasant and they will not make you want to return as I prefer to go to Homedepot.

It's a matter of luck !!! Dealing with the moody clerk and owner can be heaven or hell. One day they bend backwards to help you and even give the part for free, other day they charge big bucks for exactly the same piece. These guys know what they have and what they know and either they give it all or nothing at all. In any case, a good place to get assistance when one is unsure about what to get.