Plumbing services by Econo-Rooter Inc in Jacksonville, Florida

We had a slow drain line from our master bathroom. It was clearly the 4" line feeding out of the master bathroom as all appliances sink, tub, shower and toilet were slow to drain. We called Econo-Rooter and they came the same day good. But, as soon as the plumber got in the home, he raised the price from 129 to 159 immediate up-sell! because he said the 129 was for a shower and not a "4 inch main". Then, he starts telling me if he has to remove the toilet it will be another 75 another immediate up-sell. I simply asked him to leave. Note, I'm an engineer, have held a Florida General Contractor's License and have worked in the construction business since I was a kid. I understand the business and what it costs to work and have a profitable company. I also support local small businesses. I did not have an issue with 150 to clean a line but they already were at 160 and up selling. That business practice is distasteful to me. To remove a toilet, snake a line, install a wax ring and reinstall a toilet takes a few minutes for an experienced plumber. The entire process would be under 1 hr and they are at 159 plus 75 = 234 for 1 hour of work. That's very high not to mention the up selling is just simply ridiculous. I'd recommend you avoid a company with these business practices. There's nothing economical about Econo-Rooter!

I called to get information on a kitchen faucet installation. I truly am unfamiliar with the process and asked a few questions. I was totally going to use their services, but needed some reassurancing. However, the guy who answered the phone was snarky with a sarcastic tone. Not how you should treat potential customers. The phone interaction alone with the guy who answered the phone would detour anyone from utilizing their services.

Travis was very friendly and knowledgeable. I needed my tub and sink drained. The tub drained great but there was issue with the sink. Travis told me my options and gave me an estimate for one of them. After he spoke with the owner, they didn't charge me for the sink since the job couldn't be completed. I really appreciate that. I will definitely be calling for future plumbing needs. Thanks!