Plumbing services by Jackson Plumbing in Lancaster, California

We have a home warranty company. Our water heater went out on Sunday and we filed a claim on Sunday. We called and left a message on Sunday and a phone call was returned first thing Monday morning. At this point we do not have hot water. They stated that the earliest they could come out was Wednesday 9-11 and that was just to diagnose the problem. I called our warranty company and they called Jackson Plumbing and got an earlier appointment, after I had already asked. They came out last night, spent 10 minutes there and stated that the water heater needed to be replaced. I received a call today from the warrant company telling me that it was going to cost an additional 720 on top of the 34.99 a month I pay and the 100 that was already given to the company. They explained that it was for things that was needed to be bring the water heater up to code and a permit. I was told to call Jackson Plumbing to get more information and that I could negotiate with them. I called and received a response. I was then told by the owner that he does not have to give me an itemized list of things wrong and that he was not going to explain it to me. He told me that I needed to go through my warranty company and get it from them. I informed him that was not right as he was the person performing the work and that he should be responsible for explaining what needs to be done. I did not like his attitude. I called back the warranty company and they stated that they would call him and get the information. I do not wish to work with this company at all. I am also reconsidering my warrant company. Mr. Jackson took it upon himself to send me a text message to say "I did give you customer service I came to your house yesterday to look at your heater. But some customers won't to here what they won't to here! Thank God all customers or knont like that you have a wonderful day." I explained to him that I was not naive and that he could not just slide a 720 bill on me and expect that I am going to pay that for service he cannot explain to me. Here is my other problem. Leave GOD out of business. This fictitious character has nothing to do with running a business.

Very unprofessional. He was angry because I didn't speak to him after waiting a week for them to come. We argued. He accused us a new home owner of tampering with our own water heater then said I never had an inspection and wrote a bogus report on us. I would not recommend this company. RUN. He left parts all on the floor. Disgusting he is. God is watching you on everything you do. You reap what you sow Jackson Plumbing

Jackson said he would be at my home at 8am, didn't show till 1pm. Dropped off his hired flunky to do all the work and left for 4 hours. By the time he got back it was dark and they worked hurriedly in the dark. They were hired to put drains in my yard.The first rain my drains collapsed and my house flooded, again. Never hire these liars and thieves. We are taking them to court.