Plumbing services by Ability Access Plumbing & Rooter in Ceres, California

My hot water heater stopped working so I called my insurance company and they sent out Ability Access Plumbing and Rooter. They did showed up on time and only looked at the water heater and just said you need a new one. I have insurance for the repairs however they stated that many of their items they had to do were called modification which the insurance would not cover. Yes they only want to make money example 45 to move two straps up 4 inches, 95 to install two flex supplies lines, 75 for a ground wire and 55 for spacers which was two boards screwed to the wall. They did put in a brand new water heater however it didn't work. I called them the next morning Friday and they said to call my insurance company to request a call back. I did and they said they would come out on Monday. Well Monday morning they called and said they were not going to come and that I had to call the manufacturer to have them fix it. They wouldn't stand behind their work. I call another plumbing company when they arrived they fixed it in 15 minutes. The upper heating eliminate was burned up because Ability Access Plumbing and Rooter turned on the power to the water heater before the tank was full of water which fried the heating eliminate. Very bad company to do business with. I recommend that you stay away from them unless you want to loose money.

Office staff is very friendly, after contacting my warranty they called me immediately an scheduled appointment. The techs were very nice an did a great job. I would refer my friends an family.

Our service person Gil, arrived early, discovered the problem with our hot water heater and had it fixed within 2 hours. He was very informative and courteous. Would reccomend this company highly.