Plumbing services by Mr. Rooter Plumbing of Tucson in Tucson, Arizona

Was given timeline of 4pm - 6pm. Nobody called telling us status. At 5:55pm called and they said they wanted to reschedule for morning. I asked that they come out as we had a tenant that was undergoing chemo, needed to be able to use toilet and they couldn't afford to stay in a hotel over night. They said they would be here by 7. Called at 6:54 and they again tried to reschedule for morning. I told the person on phone what I had said earlier. They said someone would be here by 8. Got a text from dispatcher at 7:00 with picture of a tech and contact number. Got another text at 7:05 saying Tech en route. Got text from dispatcher at 8:00 saying tech there but could not get into from front gate. In my initial call I had told them they needed to come to alley behind the complex to reach the clean out. I called an owner to alert the tech to drive to the back. Technicians were very polite and professional about what they were doing and what they found. Overall I wasn't happy with communication to us about actual time of arrival or that they were running late. Once they arrived was happy with the service.

Mr. Rooter was the only plumber to accurately assess our plumbing problem. They gave us great service at a fair price. Very good communication, hard-working service people and quality work!