Plumbing services by Farnsworth Heating Cooling & Plumbing in Mesa, Arizona

My mother-in-laws experience with the Company was good. It was how it was handled by one of your workers Chris Porter. He had filled out paperwork showing a zero balance owed, so when the other workers came to do the job they told her she didn't owe anything. So a week later someone from the office called and asked her if she would like to pay over the phone and she explained that she was told she didn't owe anything. The young lady said she would go check and get back to her. Well Chris Porter called and began to tell her she owed the money and it got heated from there. He threatened her with an attorney and that they would come and take the unit back. Our family doesn't appreciate him yelling and threatening our 91 year old mother. She does not want him back at her house ever again. However, Chris's boss called and apologized for the confusion about the bill and the rudeness from Chris. They discounted almost 300 off her bill.

My experience with Farnsworth was the worst!!! After finding out they installed the unit on our newly purchased home, i called them for servicing. They came right out, and checked my unit and told me it was under warranty and a service plan had been purchased by the previous owners. They told me it transferred to us. After they checked out the unit i was told it needed a new blower motor. The gentleman that came out said he would order the part and let me know. This is when it all went bad. They never called, I called and got nowhere.Then over a month later Farnsworth called me and asked if my service had been completed because they were closing out invoices. I told them NO. They said they would check into it and call me back. Well, they had said this before and never called back so I new they wouldn't call back. As of now they haven't returned to do the annual service as per the plan, or fixed my a/c. This all started in Oct.. STILL WAITING!!!!!!!

I would definitely recommend this company for your cooling and heating needs ,very friendly folks.