Plumbing services by Altrol Heating, Cooling, & Plumbing in Fairbanks, Alaska

Very friendly on the phone when I called to schedule an estimate. Due to the cold weather they had numerous calls so couldn't come out for a few days which even then, it seemed fast to me with what was going on locally. When they came out to the house to give an estimate, they couldn't give a proper estimate due to the plumbing being frozen, however, they told me after we get the lines thawed, they would come back and they would waive the fee to come out the second time. This was very nice and we are now waiting to reschedule, but so far, the experience has been good!

Scheduled an appointment and canceled all meetings to be home during the time slot I was told. No one ever came or called. I had to call office 3 times to get information, then was finally told at 5PM that I would have to reschedule for a different day.

Worst place to go to get anything done. Worked with them for three days and then they used the excuse of could not get in touch with anyone. I did not get one call from them. I would rather have my house flood then work with this company again. Would not recommend to my worst enemy. Seems like they only have one guy, to do all the jobs and if that is the case they should really change that profile pic to a guy in a van. One star is too high for them. If anyone is reading this go somewhere else.